qqe Privacy Policy

1 Introduction and Scope

qqe (referred to hereinafter as "we", "our", or "qqe") places the highest importance on the privacy of its users. This privacy policy applies to the use of the qqecasino.cam website and all related services. It explains what types of information we collect, why we collect it, and how it is used and kept secure.

By using qqe's website or services, you are considered to have accepted the terms of this privacy policy. Reading our Terms and Conditions will give you a clearer understanding of the overall framework for using our services. If you disagree with any part of this policy, please stop using our services.

This policy may change. For any significant changes, we will post a notice on the website and the "Last Updated" date at the top of this page will be revised. We recommend visiting this page regularly.

2 Information We Collect

qqe collects user information in several ways. The categories by type of information are described below:

2.1 Information Provided During Account Registration

During the registration process we collect the following information:

• Full name and date of birth (for age verification — confirmation of 21+ age is required)
• Mobile number and email address
• User-chosen username and password (passwords are stored in encrypted form)
• Residential address and nationality

2.2 Transaction Information

During deposits and withdrawals we record the transaction amount, method (bKash, Nagad, Rocket, Upay) and the associated transaction reference number. This information is not shared with any third party for commercial purposes.

2.3 Automatically Collected Information

To improve your experience on the site, we automatically record the following:

• IP address and device type
• Browser name and version
• Date, time and duration of each session on the website
• Pages visited and activity logs
• Referrer URL (the source from which you arrived)

2.4 Identity Verification Documents

In certain cases (such as identity verification before a withdrawal or to confirm account security) we may request a copy of a national ID card or passport. These documents are stored with strict confidentiality and used only for verification purposes.

3 Purpose of Data Use

qqe uses the information it collects for the following purposes:

• Account management: Handling registration, login and account-related activities.
• Service delivery: Processing gameplay, betting, deposits and withdrawals.
• Age verification: Confirming that the platform is used only by persons aged 21 or above.
• Security: Detecting and preventing fraud, unauthorised access and suspicious activity.
• Customer support: Resolving issues quickly when providing assistance via live chat or email.
• Promotional communications: Notifying you about bonuses, offers and updates (you can opt out at any time).
• Legal obligations: Complying with applicable laws and regulations.

If any new purpose for using data is added, we will update this policy and, where required, seek your consent.

4 Cookies and Similar Technologies

qqe uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security checks — without these the site cannot function properly.
• Functional cookies: Used to remember your preferences (such as language or theme settings).
• Analytics cookies: Collect aggregate data to understand which pages are used most — no personal identity is revealed.

4.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the site.

5 Sharing Information with Third Parties

qqe does not sell your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

• Payment processing: Relevant transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket and Upay to process deposits and withdrawals.
• Technology service providers: Companies providing server hosting, security scanning or analytics services, who are bound by confidentiality agreements with qqe.
• Law enforcement agencies: Information may need to be disclosed to relevant authorities under a court order or legal obligation.
• Fraud prevention: Cooperating with regulatory investigations in cases of suspected money laundering or serious fraud.

Outside the above cases, personal information will not be shared with any third party without your explicit consent.

6 Data Security Measures

qqe has put in place several technical and procedural measures to protect your information:

• All data transmissions are secured using SSL (Secure Socket Layer) encryption.
• User passwords are never stored directly — they are kept only as encrypted hashes.
• Server access is strictly limited and only authorised staff can access data.
• Regular security audits and vulnerability assessments are conducted.
• Data backups are stored on separate, secure servers.
• In the event of a data breach, affected users will be notified promptly.

Complete security of data transmission over the internet cannot be guaranteed, but qqe follows the highest industry-standard security practices.

7 Data Retention Period

qqe retains your information for as long as your account is active. Even after a request to close or delete an account, certain information may need to be kept for a defined period for legal and regulatory reasons. In particular:

• Transaction records are generally retained for up to five years.
• Identity verification documents may be kept for a set period after account closure.
• Gaming logs and betting history are deleted at the user's request or after a defined period.

Information that is no longer needed is securely deleted or anonymised.

8 User Rights

As a qqe user, you have the following rights over your own information:

8.1 Right of Access

You have the right to request a copy of the information we hold about you. Contact our 24/7 live chat or email for assistance.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Some information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, where legal obligations apply, it may not be possible to delete all information.

8.4 Opting Out of Promotional Communications

You can stop receiving our promotional emails or messages at any time. This can be done through your account settings or by contacting us directly.

8.5 Responsible Gaming

Our Responsible Gaming page describes in detail how you can set gaming limits, take a temporary break, or request permanent account closure — and how your information is handled during that process.

9 Protection of Minors

All qqe services are strictly for persons aged 21 or above. We do not knowingly collect or store personal information from anyone under the age of 21. The age verification process during registration ensures this.

If a minor has accidentally created an account, the relevant information will be deleted and the account will be closed as soon as we become aware of it.

10 International Data Transfers

Your information may be processed outside Bangladesh where necessary to provide our services. In such cases qqe ensures that data protection standards are properly maintained and that third parties operate under binding agreements.

For international data transfers, qqe ensures appropriate safeguards are in place (such as contractual clauses).

11 Changes to This Policy

qqe reserves the right to change this privacy policy at any time. For significant changes we will post a notice on the website and notify registered users by email. Continued use of the service after a change is considered acceptance of the updated policy.

Our About Us page has more information about qqe's values and operating principles, which form the basis of this privacy policy.

12 Contact and Complaints

If you have any questions, requests or complaints about the privacy policy, please contact our support team. We are available in both Bengali and English, seven days a week, twenty-four hours a day.